Free PDF Smart Service: Real Time Customer Service Skills, by Marsha Sue Petrie
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Smart Service: Real Time Customer Service Skills, by Marsha Sue Petrie
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This information is a must for every executive and employee. Everyone you touch every day is your customer: shareholders, employees, managers, partners, and that person purchasing your service or product. Manage customer complaints more effectively, retain a winning staff through savvy leadership techniques, enhance your operations to better satisfy everyone, learn how to add value to all client contacts, and find out what the customer really wants.
- Sales Rank: #173548 in Audible
- Published on: 2009-05-21
- Format: Unabridged
- Original language: English
- Running time: 28 minutes
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